How Marketing Has Evolved: 1960s to Today — And Why Small Businesses Are Finally Winning

Marketing for restaurants didn’t get better by accident — it evolved because the tools finally caught up with the ambition. 

From the era of expensive, untrackable TV, radio, and print ads that only the biggest brands could afford, to direct mail and early internet opportunities with limited feedback, each shift moved the industry closer to precision. Today, restaurants can measure every interaction, track offers and visits, automate follow-ups, and connect guest data to real outcomes. This guide walks through that evolution — highlighting how modern operators can finally compete and grow with predictable, data-driven systems.

Brett Linkletter

Author

CEO | @getdishio

Host | @restaurantmisfits

Imagine trying to market your restaurant, gym, or boutique today… exactly like they did in the 1960s. You’d be lighting money on fire.

The truth is—marketing hasn’t just changed a little—it’s been completely reinvented. And if you’re a small business owner? You’re living in the greatest era in history to attract clients, build your brand, and dominate your niche.

Hi, I’m Brett Linkletter, CEO and Co‑founder of Dineline. In this video, I’ll walk you through how marketing has transformed—and why small businesses are finally winning.


Marketing in the 1960s: Mad Men Era and Big-Budget Blue Chips

The 1960s marked the Marketing Company Era, where marketing departments became core strategic players—focusing on the 4Ps (product, price, place, promotion) as popularized by E. Jerome McCarthy in 1960 wegotu.us+3Pinckney Harmon+3Wikipedia+3.

This was the Mad Men era: marketing was glamorous, expensive, and dominated by big brands like Coca-Cola and Cadillac. Small businesses? They could only dream. Their tools were limited—a neon sign, flyers, or a local newspaper mention—and there was no way to measure effectiveness. It was all “spray and pray.”


1970s–1980s: Mass Media Madness

By the 70s and 80s, advertising got louder—TV ads, magazine spreads, and billboards multiplied. National brands only grew stronger. Small businesses remained struggling, with limited options and virtually no feedback or tracking. Still no personalization, no customer journey—just hoping those ads worked.


1990s: Cracks in the Armor — Infomercials and Direct Mail

The 90s introduced early marketing evolutions: infomercials, direct mail, and the Yellow Pages. These weren’t revolutionary but offered small businesses something: limited tracking and focused visibility. It was slow, clunky, and expensive—but a crack in the armor nonetheless.


Early 2000s: Internet 1.0 — First Rays of Hope

Enter the internet. A basic website became a must-have, and email marketing came into play. Though many still treated online marketing like a digital billboard—with pop-ups and inelegant design—the internet leveled the playing field. Now, a local restaurant could have a website just like Starbucks. The door was open.


2010s: Social Media Shakes Everything Up

The smartphone era exploded. Platforms like Facebook, Instagram, YouTube, and Twitter made low-cost, creative, and authentic marketing possible. Content became king, trust became the currency.

A small business using Instagram ads for $5 could reach thousands. Suddenly, speed, creativity, and relatability mattered more than budgets. This era empowered small businesses to out-market bigger ones through connection and authenticity Landingiismartcom.com.


Today: Data, AI, and Tools Like Dishio — True Leveling of the Field

Now, marketing is precision. With data and AI, you can track who visits, who returns, and what they’re likely to want next.

  • AI-powered personalization helps predict customer behavior, optimize campaigns, and improve experiences vanityfair.com+15arxiv.org+15Pinckney Harmon+15.

  • Tools like Dishio make it even simpler:

    • Scan a menu; Dishio captures guest data.

    • Track behaviors: visit frequency, preferred days, offers redeemed.

    • Automatically trigger personalized remarketing campaigns.

    • Build your own customer database—you own your growth, not rent attention from Google or Facebook.

Today’s marketing is smart, fast, and measurable. Small businesses now have the power to compete, scale, and build loyalty like never before.


Wrap-Up: Your Move

If you’re still marketing like the 1960s—random flyers, hoping for foot traffic—you’re playing the wrong game. Today’s marketing is smarter and more efficient. With data-driven marketing, automation, and tools like Dishio, you can:

  • Track real results.

  • Build real relationships.

  • Scale faster than any previous era.

The power is in your hands. What will you do with it?

Ready to Grow?

Frecuently Asked Questions

This FAQ is your quick guide to how Dishio helps restaurants turn guest data into repeat revenue. Whether you’re new to Dishio or exploring better ways to keep guests coming back, you’ll find clear answers here.

No. Dishio does not replace your POS. It works alongside your existing POS by capturing guest data and behavior outside the transaction—when guests scan menus, visit your site, or engage digitally—so you can track, retarget, and re-engage them after the visit. 

Dishio captures first-party guest data when guests interact with your digital touchpoints, such as QR menus, smart websites, event RSVPs, or forms. This includes contact details and behavior signals that are automatically stored and used for follow-ups, segmentation, and retargeting.

Yes. While QR codes are a powerful entry point, Dishio can also capture guest data through websites, landing pages, forms, and digital campaigns. QR codes simply make in-store data capture frictionless—but they are not required.

Dishio turns one-time visits into ongoing relationships by automating personalized follow-ups based on guest behavior. Instead of relying on punch cards or generic blasts, Dishio helps restaurants re-engage guests with relevant messages, offers, and experiences that drive return visits and higher lifetime value.

Yes. Dishio is built for multi-location restaurant groups that need centralized visibility and scalable systems. It allows operators to capture and activate guest data across all locations while maintaining consistent strategy, automation, and reporting at the group level.